Tips for Signing In

Do you see a "User Disabled" error when you try to log-in? This is a security feature designed to protect inactive users and their accounts. If you don’t log into the system for over three months, your account will automatically be disabled. If you encounter this message, please call 1-855-899-9600 (toll-free).


To sign in to your Vermont Health Connect account, you will need to use a supported browser from Google, Mozilla, Apple or Microsoft.

Do not use the latest version of Microsoft Internet Explorer (version 11) to sign in to your Vermont Health Connect account

Browsers that work with Vermont Health Connect include the latest stable release for Google Chrome, Apple Safari version 5.1.5 and higher, Mozilla Firefox version 14.0 and higher, and Microsoft Internet Explorer versions 9 and 10.

If you do not know which version you are using, use the "Help" menu item on your browser and select "About [your browser name here]".

If you are using a browser that is not supported, your view and interaction with this site may be significantly impaired.

Use the following links to download and install the appropriate browser.

For Windows:

For Apple Macintosh:

If you are having trouble resetting your password, please email us at

To view or print a pdf available on this site, you will need the free Adobe Acrobat Reader.