Frequently Asked Questions

Please select an FAQ category below to find the questions and answers you’re looking for.

Payment

I'm a renewing Vermont Health Connect customer. I haven't received my January invoice yet.  Am I required to pay by the end of December?

No, you have 21 days from the date on the invoice to pay it. Please note that your February premium payment will be due January 26th. This means that you may avoid paying a bill in December, but should be prepared to pay two months’ bills by the end of January.

Also, please note that your December premium (and any past due bills for 2014) must be paid by mail. New electronic payments will automatically be applied to your 2015 health plan, so it is very important to mail a separate check for any remaining 2014 balance.

 

I'm a new Vermont Health Connect customer. I selected and confirmed a plan. How do I pay?
You have the choice of paying for your 2015 health plan by bank draft, debit, or credit over the phone or online or by mailing a check or money order. Please pay as soon as possible. The sooner you pay, the sooner you will receive your ID card and plan materials.

To pay by phone, call our payment line toll-free 1-855-377-7979 from 8 am to  8 pm Monday – Friday, or from 8 am to 1 pm on Saturday. Holiday hours may vary. 

To pay by mail, please send a check or money order made out to Vermont Health Connect for the exact amount of your monthly premium(s) before your plan starts. Mail it to:

Vermont Health Connect
PO Box 1840
Williston, VT 05495-1840

Be sure that the name and mailing address on your Vermont Health Connect account match the name and address on the check (or make a note in the memo section). If possible, please include the payment coupon from your invoice. 

Please note that health insurance bills (premiums) for future months will be due by the 26th of the month. If the payment is mailed, it should be postmarked by the 26th. 

 

I recently signed up for health insurance and paid. When will I receive my ID card?
Here is an estimate of processing timelines:

timelines from plan selection to invoice and from payment to ID cards

2015 Renewals

What if I want to keep my current plan, and don’t have any changes?

Good news! If you want to keep the same health plan and don’t have any changes to report, you don’t have to do anything.

Your insurance company will send you a letter to confirm that you are staying on the same plan for 2015. If you are receiving help paying your premiums this year, this will continue next year based on the most recent information we have from you.  

 

What if I want to keep my current plan, and do have income or family changes to report?

If you have any changes that are on the list below, please let us know within 30 days (10 days if you have Medicaid or Dr. Dynasaur). Also, if you think your current benefits are not correct, or that we might not have your most up-to-date information, please complete and return the Change Report Form we mailed to you or call us at 1-855-899-9600 so we can review your information with you.

  • Address
  • Household income
  • Household size, for example if someone in your household marries or divorces, becomes pregnant, has a child or moves in or out of the home
  • Access to other health coverage such as Medicare or insurance offered through a job
  • Immigration status
  • Incarceration
  • Tax-filing status
  • Tax dependents you claim

People in the following categories will also need to select a new plan for 2015 in order to maintain coverage:

  • Dependent children who have turned 26 years old in 2014 unless they are determined to be permanently disabled.
  • Dependent children enrolled in a dental plan who turned 21 in 2014 will need to purchase an individual dental plan if they want to stay covered.
  • Anyone enrolled in a Catastrophic Care Plan who turned 30 in 2014.

To report changes, please mail in the Change Report Form we mailed to you, or call our Customer Support Center at 1-855-899-9600 from 8 am to 8 pm Monday – Friday and 8 am to 1 pm on Saturday. 

 

I recently reported a change of information. Will I see that updated information on my January invoice?

If you had coverage throughout 2014, your coverage will be renewed, but it might initially be without your requested changes. We will address all change requests; however we are prioritizing those that involve adding or removing members, providing access to care for those who need it, and billing changes.

I need to see a doctor or fill a prescription. What should I do?

Get the health care that you need. If you had coverage through 2014, your insurance carrier should have your information in its system and cover the costs according to the terms of your health plan.

If the care is needed by a member of your household whom you have asked to have added to your plan but has yet to be added, please call us at 1-855-899-9600. We’ll work with your insurance carrier to ensure that your household member gets the care they need. We can speed up these urgent cases and will do our best to make sure that the health coverage is in place within 24 hours.

What if my change will impact my amount due?

Please continue to pay the amount invoiced by the due date. Any overpayments or underpayments will be credited to your account once the requested update is complete. If your update will result in a higher premium, be prepared to pay a higher bill when your change is complete. If your change will result in a lower premium and it is difficult for you to continue to pay your current premium while you wait for your change to be made, please call us at 1-855-899-9600.  We will expedite your request.
 

What if I have questions?

We’re here to help! Vermont Health Connect wants to make your renewal as easy as possible. If you have questions, please call Vermont Health Connect Customer Support toll-free at 1-855-899-9600 Monday – Friday 8 am – 8 pm and Saturday 8 am – 1 pm.

For plan information you can also call the insurance company directly:

Blue Cross Blue Shield:  1-800-255-4550    MVP: 1-800-825-5687    Delta Dental: 1-800-832-5700

If you would like in-person help, we can also help you find an Assister in your area.  Assisters are certified professionals who can help you understand your health insurance options.