Frequently Asked Questions

Important Message:  2018 Open Enrollment has ended. If you lose health coverage or have another qualifying event, you can still sign up but need to act fast. If you wait more than 60 days to apply and select your plan, you might have to wait until 2019 to get health insurance.

Please select an FAQ category below to find the questions and answers you’re looking for.


I'm a new Vermont Health Connect customer. I selected and confirmed a plan. How do I pay?

You have the choice of paying for your health plan by bank draft, debit, or credit over the phone or online or by mailing a check or money order.  There is a 2.5% fee for paying by credit card.  There is no fee for paying by debit card or one-time bank draft. 

Please pay as soon as possible. The sooner you pay, the sooner you will receive your ID card and plan materials.

To pay by phone, call our payment line toll-free 1-855-377-7979 from 8 am to  5 pm Monday – Friday. Holiday hours may vary.

To pay by mail, please send a check or money order made out to Vermont Health Connect for the exact amount of your monthly premium(s) before your plan starts. Mail it to:

Vermont Health Connect
PO Box 2060

Omaha, NE 68103-2060

Be sure that the name and mailing address on your Vermont Health Connect account match the name and address on the check (or make a note in the memo section). If possible, please include the payment coupon from your invoice. 

Your payment due date is the 26th of the month, however it is considered on time as long as it is paid by the last day of the month. If you are mailing a check, the paid date is determined by the postmark date.


If you would like access to pay your account online, call toll free 1-855-899-9600 to establish your account. Once you have access, you can pay online by visiting our website at using a MasterCard or Visa Credit/Debit card, or a Checking/Savings account.  To set up recurring payments or make a one-time payment, you’ll need to log into your account and click on the “My Payment Center” tab.  There is a fee for paying by credit card. There is no fee for paying by debit card or one-time bank draft. Recurring payment withdrawals will be debited on or around the 26th of each month.


What is the user agreement when initiating payments from within the Vermont Health Connect self-service portal?

The User Agreement ("Agreement") is a contract between you and Vermont Health Connect and applies to your use of the Vermont Health Connect Services. You must read, agree with, and accept all of the terms and conditions contained in this agreement. You certify that you have reported all income and household changes as required within the required timeframe of 30 days for QHP subsidies and ten days for Medicaid/Dr. Dynasaur. All beneficiaries for whom you are paying, including you, must remain eligible for participation in the plan and program for which you are enrolled. Submission of payment does not guarantee coverage. All eligibility, payment, election and other requirements still apply. You agree that we may consider any check received from you to be intended to be payable to Vermont Health Connect, even if the check is written as payable to one or more individual insurance carriers. You agree that we may endorse and apply the proceeds of any check we receive from you in the manner we see fit.


I recently signed up for health insurance and paid. When will I receive my ID card?
Here is an estimate of processing timelines:

timelines from plan selection to invoice and from payment to ID cards

Change Requests

Last month I received a cost of living adjustment to my salary. Am I supposed to report this and, if so, how?
Yes, changes in income are one of several life changes that can impact the programs that you qualify for and the financial help that you receive, so it's very important to report. You can do so by phone at 1-855-899-9600 or by logging into your account and reporting your change online.



I have a pending request for a family member to be added to my health plan. She needs to see a doctor and fill a prescription. What should I do?

If care is needed by a member of your household whom you have asked to have added to your plan but has yet to be added, please call us at 1-855-899-9600. We’ll work with your insurance carrier to ensure that your household member gets the care they need. We can speed up these urgent cases and will do our best to make sure that the health coverage is in place within 24 hours.

What if my change will impact my amount due?

Please continue to pay the amount invoiced by the due date. Any overpayments or underpayments will be credited to your account once the requested update is complete. If your update will result in a higher premium, be prepared to pay a higher bill when your change is complete.

What if I have questions?

We’re here to help! Vermont Health Connect wants to make your renewal as easy as possible. If you have questions, please call Vermont Health Connect Customer Support toll-free at 1-855-899-9600 Monday – Friday 8 am – 5 pm.

For plan information you can also call the insurance company directly:

Blue Cross Blue Shield of Vermont:  1-800-255-4550    MVP Health Care: 1-844-865-0250

    Delta Dental: 1-800-832-5700

If you would like in-person help, we can also help you find an Assister in your area.  Assisters are certified professionals who can help you understand your health insurance options.