Frequently Asked Questions

Please select an FAQ category below to find the questions and answers you’re looking for.


I selected and confirmed a plan. How do I pay?
You have the choice of paying for your 2015 health plan by bank draft, debit, or credit over the phone or online or by mailing a check or money order.

To pay by phone, call our payment line toll-free 1-855-377-7979 from 8 am to  8pm Monday – Friday, or from 8 am to 1 pm on Saturday.

Please note that your December premium (and any past due bills) must be paid by mail. New electronic payments will automatically be applied to your 2015 health plan, so it is very important to mail a check for any remaining 2014 balance.

To pay by mail, please send a check or money order made out to Vermont Health Connect for the exact amount of your monthly premium(s) before your plan starts. Mail it to:

Vermont Health Connect
PO Box 1840
Williston, VT 05495-1840

Be sure that the name and mailing address on your Vermont Health Connect account match the name and address on the check (or make a note in the memo section). If possible, please include the payment coupon from your invoice. 

Please note that monthly health insurance bills (premiums) are due by the 26th of the month. If the payment is mailed, it should be postmarked by the 26th. 


I recently signed up for health insurance and paid. When will I receive my ID card?
Here is an estimate of processing timelines:

timelines from plan selection to invoice and from payment to ID cards

2015 Renewals

What if I want to keep my current plan, and don’t have any changes?

Good news! If you want to keep the same health plan and don’t have any changes to report, you don’t have to do anything.

Your insurance company will send you a letter to confirm that you are staying on the same plan for 2015. If you are receiving help paying your premiums this year, this will continue next year based on the most recent information we have from you.  


What if I want to keep my current plan, and do have income or family changes to report?

If you have any changes that are on the list below, please let us know within 30 days (10 days if you have Medicaid or Dr. Dynasaur). Also, if you think your current benefits are not correct, or that we might not have your most up-to-date information, please complete and return the Change Report Form we mailed to you or call us at 1-855-899-9600 so we can review your information with you.

  • Address
  • Household income
  • Household size, for example if someone in your household marries or divorces, becomes pregnant, has a child or moves in or out of the home
  • Access to other health coverage such as Medicare or insurance offered through a job
  • Immigration status
  • Incarceration
  • Tax-filing status
  • Tax dependents you claim

People in the following categories will also need to select a new plan for 2015 in order to maintain coverage:

  • Dependent children who have turned 26 years old in 2014 unless they are determined to be permanently disabled.
  • Dependent children enrolled in a dental plan who turned 21 in 2014 will need to purchase an individual dental plan if they want to stay covered.
  • Anyone enrolled in a Catastrophic Care Plan who turned 30 in 2014.

To report changes, please mail in the Change Report Form we mailed to you, or call our Customer Support Center at 1-855-899-9600 from 8 am to 8 pm Monday – Friday and 8 am to 1 pm on Saturday. 


What if I have questions?

We’re here to help! Vermont Health Connect wants to make your renewal as easy as possible. If you have questions, please call Vermont Health Connect Customer Support toll-free at 1-855-899-9600 Monday – Friday 8 am – 8 pm and Saturday 8 am – 1 pm.

For plan information you can also call the insurance company directly:

Blue Cross Blue Shield:  1-800-255-4550    MVP: 1-800-825-5687    Delta Dental: 1-800-832-5700

If you would like in-person help, we can also help you find an Assister in your area.  Assisters are certified professionals who can help you understand your health insurance options.