Frequently Asked Questions

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We've heard a lot of questions as we've travelled across the state talking to Vermonters about Vermont Health Connect. We want to share our answers here in case you have some of the same questions. Please select a category below to skip to the questions and answers you’re looking for.

I selected and confirmed a plan. How do I pay?
You have the choice of paying by bank draft, debit, or credit over the phone or by mailing a check or money order.

To pay by phone, call our payment line toll-free 1-855-377-7979 from 8am to 8pm Monday to Friday, or from 8am to 1pm on Saturday.

To pay by mail, please send a check or money order made out to Vermont Health Connect for the exact amount of your monthly premium(s) before your plan starts to:

Vermont Health Connect
PO Box 1840
Williston, VT 05495-1840

Be sure that the name and mailing address on your Vermont Health Connect account match the name and address on the check (or make a note in the memo section). If possible, please include the payment coupon from your invoice. 

Please note that monthly health insurance bills (premiums) are due by the 26th of the month. If the payment is mailed, it should be postmarked by the 26th. 

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