Frequently Asked Questions

Please select an FAQ category below to find the questions and answers you’re looking for.

Payment

I'm a new Vermont Health Connect customer. I selected and confirmed a plan. How do I pay?
You have the choice of paying for your 2015 health plan by bank draft, debit, or credit over the phone or online or by mailing a check or money order. Please pay as soon as possible. The sooner you pay, the sooner you will receive your ID card and plan materials.

To pay by phone, call our payment line toll-free 1-855-377-7979 from 8 am to  8 pm Monday – Friday. Holiday hours may vary.

To pay by mail, please send a check or money order made out to Vermont Health Connect for the exact amount of your monthly premium(s) before your plan starts. Mail it to:

Vermont Health Connect
PO Box 1840
Williston, VT 05495-1840

Be sure that the name and mailing address on your Vermont Health Connect account match the name and address on the check (or make a note in the memo section). If possible, please include the payment coupon from your invoice. 

Please note that health insurance bills (premiums) for future months will be due by the 26th of the month. If the payment is mailed, it should be postmarked by the 26th. 

 

I'm a renewing Vermont Health Connect customer. I haven't received an invoice yet.  Am I late on my payments?

No, you have 21 days from the date on the invoice to pay it. Please note that this means that, while you may avoid paying a bill initially, you should be prepared to pay multiple months’ bills.

Also, please note that your December premium (and any past due bills for 2014) must be paid by mail. New electronic payments will automatically be applied to your 2015 health plan, so it is very important to mail a separate check for any remaining 2014 balance.
 

I recently signed up for health insurance and paid. When will I receive my ID card?
Here is an estimate of processing timelines:

timelines from plan selection to invoice and from payment to ID cards

 

Change Requests

Last month I received a cost of living adjustment to my salary. Am I supposed to report this and, if so, how?
Yes, changes in income are one of several life changes that can impact the programs that you qualify for and the financial help that you receive, so it's very important to report. You can do so either by calling Vermont Health Connect toll-free at 1-855-899-9600, or by filling out the Change Report Form.

 

I have a pending request for a family member to be added to my health plan. She needs to see a doctor and fill a prescription. What should I do?

If care is needed by a member of your household whom you have asked to have added to your plan but has yet to be added, please call us at 1-855-899-9600. We’ll work with your insurance carrier to ensure that your household member gets the care they need. We can speed up these urgent cases and will do our best to make sure that the health coverage is in place within 24 hours.

What if my change will impact my amount due?

Please continue to pay the amount invoiced by the due date. Any overpayments or underpayments will be credited to your account once the requested update is complete. If your update will result in a higher premium, be prepared to pay a higher bill when your change is complete. If your change will result in a lower premium and it is difficult for you to continue to pay your current premium while you wait for your change to be made, please call us at 1-855-899-9600.  We will expedite your request.
 

What if I have questions?

We’re here to help! Vermont Health Connect wants to make your renewal as easy as possible. If you have questions, please call Vermont Health Connect Customer Support toll-free at 1-855-899-9600 Monday – Friday 8 am – 8 pm.

For plan information you can also call the insurance company directly:

Blue Cross Blue Shield:  1-800-255-4550    MVP: 1-800-825-5687    Delta Dental: 1-800-832-5700

If you would like in-person help, we can also help you find an Assister in your area.  Assisters are certified professionals who can help you understand your health insurance options.