Frequently Asked Questions

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We've heard a lot of questions as we've travelled across the state talking to Vermonters about Vermont Health Connect. We want to share our answers here in case you have some of the same questions. Please select a category below to skip to the questions and answers you’re looking for.

I selected and confirmed a plan. How do I pay?
You have the choice of paying online or by phone (toll-free 1-855-377-7979) by debit, credit, or bank draft, or by mailing a check or money order.

Download our Quick Reference Guides for making one-time payments by:

To pay by mail, please send a check or money order made out to Vermont Health Connect for the exact amount of your monthly premium(s) before your plan starts to: 

Vermont Health Connect
PO Box 1840
Williston, VT 05495-1840

Be sure that the name and mailing address on your Vermont Health Connect account match the name and address on the check (or make a note in the memo section). If possible, please include the payment coupon from your invoice. 

Please note that beginning in September 2014, monthly health insurance bills (premiums) will be due by the 26th of the month. If the payment is mailed, it should be postmarked by the 26th. 

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