In Person Assister Program

Assisters are available now in communities throughout the state to help individual Vermonters, small employers, and their employees understand their health care options.  Assisters are able to assist you with finding a health plan that meets your needs and budget, completing an application, and, if you qualify, accessing financial help.

 
On this page:
 
 
How Do I Find an Assister?
Browse our list of In Person Assisters (sorted by county) or view a map of Assisters.  Please contact them directly to request information, to set up an appointment, or to schedule a presentation at your organization or event. 
 
What Can I Expect from My Assister? 
 All Assisters have been trained by Vermont Health Connect staff
 All Assisters are required to have a criminal background check upon employment as Assisters.
 Prior to obtaining access to the Vermont Health Connect enrollment system, all Assisters must meet Vermont Health Connect certification requirements
 Whether you are an individual or a small business owner,  Assisters should be able to answer your questions about Vermont Health Connect or find the answers for you
 
How Can I Spot a Scam?
Assisters will NOT: 
 Charge for their services unless you are a business or individvual who contracts with a Broker
 Conduct ‘cold calls’ to individuals or businesses
 Make unsolicited requests for personal information 
 Offer to provide you with an “Obama Care” card
Should you encounter any of these practices by someone claiming to be a Vermont Health Connect Assister, please contact us at ahs.vthealthconnect@vermont.gov .
 
How Do I Become a Vermont Health Connect Assister? 

Vermont Health Connect does not employ Assisters directly.  Any organization interested in assisting their clients with health coverage issues may contact VHC to inquire about certifying an employer as an assister.  If you have additional questions about the Assister Program,  please contact ahs.vthealthconnect@vermont.gov.

Note:  If you are already a State of Vermont-licensed producer, you can be trained  by Vermont Health Connect as a Registered Broker.  If you work for a hospital, clinic, or other entity that already  helps Vermonters access health coverage, you can sign up to be trained and registered as a Certified Application Counselor (CAC). These certification programs will ensure appropriate training, require compliance with privacy and confidentiality, and give Vermonters a sense of confidence in working with you. 
 
Additional Assistance
Assisters are just one piece of Vermont Health Connect’s comprehensive consumer assistance program. Vermont Health Connect also offers an enrollment support unit and a Vermont-based call center (toll-free 1-855-899-9600).  Together, these resources are ensuring that Vermonters can get the enrollment help they want, online, by phone or in-person.