How Do I Find a Navigator?
What Can I Expect from My Navigator?
• All Navigators have been trained by Vermont Health Connect staff
• All Navigators are required to have a criminal background check upon employment as a Navigator
• Prior to obtaining access to the Vermont Health Connect enrollment system, all Navigators must meet Vermont Health Connect certification requirements
• Whether you are an individual or a small business owner, all Navigators should be able to answer your questions about Vermont Health Connect or find the answers for you
How Can I Spot a Scam?
Navigators will NOT:
• Charge for their services
• Conduct ‘cold calls’ to individuals or businesses
• Make unsolicited requests for personal information
• Offer to provide you with an “Obama Care” card
Should you encounter any of these practices by someone claiming to be a Vermont Health Connect Navigator, please contact firstname.lastname@example.org.
How Do I Become a Vermont Health Connect Navigator?
Vermont Health Connect does not employ Navigators directly. Only those who are employed by organizations that receive Navigator grants from Vermont Health Connect are eligible to be certified Navigators. Click here for a list of Navigator Organizations
, and reach out to them directly to inquire about employment opportunities.
Note: If you are already a State of Vermont-licensed producer, you can be trained by Vermont Health Connect as a Registered Broker. If you work for a hospital, clinic, or other entity that already helps Vermonters access health coverage, you can sign up to be trained and registered as a Certified Application Counselor (CAC). These certification programs will ensure appropriate training, require compliance with privacy and confidentiality, and give Vermonters a sense of confidence in working with you.
Assisters are just one piece of Vermont Health Connect’s comprehensive consumer assistance program. Vermont Health Connect also offers an enrollment support unit and a Vermont-based call center (toll-free 1-855-899-9600). Together, these resources are ensuring that Vermonters can get the enrollment help they want, online, by phone or in-person.