Navigator Program

Father and son fishing on Vermont lake

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Do you prefer real people to websites and telephones? Want someone to set up a Vermont Health Connect table at your fall event? You’ve come to the right place! More than 200 Navigators are available now in communities throughout the state to help individual Vermonters, small employers, and their employees understand their health care options.  Navigators are able to assist you with finding a health plan that meets your needs and budget, completing an application, and, if you qualify, accessing financial help.
 
On this page:
 
 
How Do I Find a Navigator?
Browse our list of Vermont Navigator Organizations (sorted by county) or view a map of Navigators.  Please contact them directly to request information, to set up an appointment, or to schedule a presentation at your organization or event. 
 
What Can I Expect from My Navigator? 
 All Navigators have been trained by Vermont Health Connect staff
 All Navigators are required to have a criminal background check upon employment as a Navigator
 Prior to obtaining access to the Vermont Health Connect enrollment system, all Navigators must meet Vermont Health Connect certification requirements
 Whether you are an individual or a small business owner, all Navigators should be able to answer your questions about Vermont Health Connect or find the answers for you
 
How Can I Spot a Scam?
Navigators will NOT: 
 Charge for their services
 Conduct ‘cold calls’ to individuals or businesses
 Make unsolicited requests for personal information 
 Offer to provide you with an “Obama Care” card
Should you encounter any of these practices by someone claiming to be a Vermont Health Connect Navigator, please contact Navigator Program Director Kelly Dougherty.
 
How Do I Become a Vermont Health Connect Navigator? 
Vermont Health Connect does not employ Navigators directly.  Only those who are employed by organizations that receive Navigator grants from Vermont Health Connect are eligible to be certified Navigators.  Click here for a list of Navigator Organizations, and reach out to them directly to inquire about employment opportunities. 
 
If you have additional questions about the Navigator Program,  please contact Navigator Program Director Kelly Dougherty.
 
Note:  If you are already a State of Vermont-licensed producer, you can be trained  by Vermont Health Connect as a Registered Broker.  If you work for a hospital, clinic, or other entity that already  helps Vermonters access health coverage, you can sign up to be trained and registered as a Certified Application Counselor (CAC). These certification programs will ensure appropriate training, require compliance with privacy and confidentiality, and give Vermonters a sense of confidence in working with you. 
 
Additional Assistance
Assisters are just one piece of Vermont Health Connect’s comprehensive consumer assistance program. Vermont Health Connect also offers an enrollment support unit and a Vermont-based call center (toll-free 1-855-899-9600).  Together, these resources are ensuring that Vermonters can get the enrollment help they want, online, by phone or in-person.