In-Person Assister Program


In-Person Assisters, also known as Certified Application Counselors (CACs) or Navigators, are professionals who are trained and certified by Department of Vermont Health Access to help Vermonters enroll and maintain health coverage through Vermont Health Connect or Green Mountain Care. Some have worked with Vermont Health Connect since its inception and played a crucial role in helping Vermonters adjust to the new marketplace. Others already provided health insurance enrollment support in an organization and are now doing so with Vermont Health Connect. Examples include case workers and financial counselors at hospitals, clinics and social service agencies.

Along with the staff at the Customer Support Center, In-Person Assisters ensure that the Vermonters with whom they work are supported in making informed decisions when they enroll in health coverage through Vermont Health Connect.  

Vermont Health Connect Certified Application Counselors must be employees of organizations approved by Vermont Health Connect. Organizations that cannot provide in person assistance to Vermonters are not eligible to be Certified Application Counselor organizations. Sole proprietors or individuals with no organizational affiliation are also not eligible to serve as Certified Application Counselors with Vermont Health Connect.

All CACs must participate in Vermont Health Connect training, pass a certification exam and submit a registration agreement signed by both the individual CAC and their employing organization.

If you meet the above criteria and are interested in being trained as a CAC, please contact