Tips for Signing In

Do you get an error messages when you try to sign in to your account at VermontHealthConnect.gov? If you haven’t signed in for three months or more, your account has been automatically locked. If your account has been locked, you will see an error message when you try to sign in. This message may say your account is locked, or it might say you have entered an incorrect username or password.

To unlock your account, please go to the portal login page. You will be asked to answer your security questions and reset your password. If you need help logging in, or want to close your account, please call the VHC customer service number: 1-855-899-9600 or email ahs.vthealthconnect@vermont.gov. In your email, please send us your username and tell us what happened. Please send us the error message(s) you got, as well as a screen shot if you can.

 

To sign in to your Vermont Health Connect account, you will need to use a supported browser from Google, Mozilla, Apple or Microsoft.

Browsers that work with Vermont Health Connect include the latest versions of Google Chrome (version 50 and above), Apple Safari version 5.1.5 and higher, Mozilla Firefox version 50 and higher, and Microsoft Internet Explorer version 11 and MicroSoft Edge. If you don’t know which version you are using, use the "Help" menu item on your browser and select "About [your browser name here]".

 

If you are using a browser that is not supported, your account pages may not look (or work) the way they should. 

 

Need to update your browser? Click the links below:  

For Windows:

For Apple Macintosh:

If you are having trouble resetting your password, please email us at ahs.vthealthconnect@vermont.gov.

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