Payment FAQ

How do I pay my Vermont Health Connect premium?

You can pay online, by phone or by mail. The following payment methods are accepted:

  • Bank draft
  • Debit card
  • Credit card either over the phone or online. There is a 2.5% fee for paying by credit card. 
  • Check
  • Money order 

Please pay as soon as possible. Your coverage will not be active until you make your first payment. Your first invoice will arrive by mail about 1-3 weeks after enrollment, but you can pay before then. If you haven’t paid your first bill within 21 days of the invoice date, your coverage could be cancelled.

If you would like to manage your account online, call toll free 1-855-899-9600 to establish account access. Once you have access to your online account, you can pay by visiting our website at http://VermontHealthConnect.gov using a MasterCard or Visa credit/debit card, or a checking/savings account.  To pay, just log into your account and click the “My Payment Center” tab.  There is a fee for paying by credit card. There is no fee for paying by debit card or one-time bank draft. Recurring payment withdrawals will be debited on or around the 26th of each month. Please note—this site can only be accessed through a desktop or laptop computer. It is not compatible with smartphones and tablets.

To pay by phone, call our payment line toll-free 1-855-377-7979 from 8 am to 5 pm Monday – Friday. Holiday hours may vary.

To pay by mail, please send a check or money order made out to Vermont Health Connect for the exact amount of your monthly premium(s) before your plan starts. Mail it to:

Vermont Health Connect
PO Box 2060

Omaha, NE 68103-2060

Be sure that the name and mailing address on your Vermont Health Connect account match the name and address on the check (or make a note in the memo section). If possible, please include the payment coupon from your invoice. 

Your payment due date is the 26th of the month.

 

What is the User Agreement?

The User Agreement ("Agreement") is a contract between you and Vermont Health Connect and applies to your use of the Vermont Health Connect Services. You must read, agree with, and accept all of the terms and conditions contained in this agreement. You certify that you have reported all income and household changes as required within the required timeframe of 30 days for QHP subsidies and ten days for Medicaid/Dr. Dynasaur. All beneficiaries for whom you are paying, including you, must remain eligible for participation in the plan and program for which you are enrolled. Submission of payment does not guarantee coverage. All eligibility, payment, election and other requirements still apply. You agree that we may consider any check received from you to be intended to be payable to Vermont Health Connect, even if the check is written as payable to one or more individual insurance carriers. You agree that we may endorse and apply the proceeds of any check we receive from you in the manner we see fit.

 

How much will I pay for health insurance?

Thanks to Vermont Health Connect’s Plan Comparison Tool, it’s now easy for many Vermonters to find an approximate answer. Most Vermonters who access coverage through Vermont Health Connect as individuals or families will qualify for financial help. The Plan Comparison Tool asks a few simple questions then estimates the help you'll receive and what you'll pay.

 

I recently signed up for health insurance and paid. When will I receive my ID card?
Here is an estimate of processing timelines: