Frequently Asked Questions

Important Message:  2019 Open Enrollment starts November 1 and ends December 15! This is the time when any Vermonter can sign up for 2019 health coverage, or make changes to an existing plan. If you lose health coverage or have another qualifying event after Open Enrollment ends, you can still sign up but need to act fast. If you wait more than 60 days to apply and select your plan, you might have to wait until next year to get health insurance.

Please select an FAQ category below to find the questions and answers you’re looking for.

Change Requests

Last month I received a cost of living adjustment to my salary. Am I supposed to report this and, if so, how?
Yes, changes in income are one of several life changes that can impact the programs that you qualify for and the financial help that you receive, so it's very important to report. You can do so by phone at 1-855-899-9600 or by logging into your account and reporting your change online.

 

I have a pending request for a family member to be added to my health plan. She needs to see a doctor and fill a prescription. What should I do?

If care is needed by a member of your household whom you have asked to have added to your plan but has yet to be added, please call us at 1-855-899-9600. We’ll work with your insurance carrier to ensure that your household member gets the care they need. We can speed up these urgent cases and will do our best to make sure that the health coverage is in place within 24 hours.

What if my change will impact my amount due?

Please continue to pay the amount invoiced by the due date. Any overpayments or underpayments will be credited to your account once the requested update is complete. If your update will result in a higher premium, be prepared to pay a higher bill when your change is complete.
 

What if I have questions?

We’re here to help! Vermont Health Connect wants to make your renewal as easy as possible. If you have questions, please call Vermont Health Connect Customer Support toll-free at 1-855-899-9600 Monday – Friday 8 am – 5 pm.

For plan information you can also call the insurance company directly:

Blue Cross Blue Shield of Vermont:  1-800-255-4550    MVP Health Care: 1-844-865-0250

    Delta Dental: 1-800-832-5700

If you would like in-person help, we can also help you find an Assister in your area.  Assisters are certified professionals who can help you understand your health insurance options.