Assister FAQ

What is an Assister?

Assisters are state-trained and certified to offer free, in-person assistance to Vermonters when selecting a health plan. Assisters will provide information about health insurance, qualified health plans, Medicaid and other public programs, and offer impartial application assistance.

Find an assister in your area.


Does it cost money to work with an Assister?

It depends. If you work with a registered broker, they may charge a small fee for their services. However, there are many Certified Application Counselors (CAC) in Vermont, and their services are provided free of charge. Typically, CAC’s are located in the offices of your medical provider. You can call your provider’s office to find out if they have a CAC on staff, and to make an appointment.


English is not my first language. Is language assistance available?

Language assistance is available for Vermonters who need translation services through our toll-free Customer Support Center 1-855-899-9600. The website itself will not be translated.