Notices FAQ

I got a notice from Vermont Health Connect asking me for personal information. What should I do?

If you have coverage, or are trying to get coverage, through Vermont Health Connect, you will be asked for information to determine if you are qualified for financial help and other programs. If you receive a notice from Vermont Health Connect asking for additional information—such as your income tax filing status, household composition or immigration status—please send the information as soon as possible. We cannot accurately determine your eligibility without it. If you have any questions about whether the notice you received is a real notice from Vermont Health Connect, you can call us at 1-855-899-9600 to verify.

 

I receive many notices from Vermont Health Connect. Do I need to read them all?

Yes. VHC notices contain important information about things you need to do to maintain your coverage. If you don’t read your notices, you may not know that we need additional information. If we don’t receive the information we need by the date on your notice, you could lose coverage or financial help.

 

I receive notices from VHC, GMC and other state agencies. Do I need to respond to them all?

Yes. It’s important to read all the notices you receive from state agencies that manage your services. Sometimes, these notices are telling you that we need information in order to maintain services. If we don’t receive a response from you, your services could be terminated.

 

I’m a Medicaid beneficiary, and I’ve received a notice asking for more information. What happens if I do nothing?

If you’re a Medicaid beneficiary and you receive a notice from Vermont Health Connect asking for additional information, you must provide a response. If you do not provide a response by the date indicated on your notice, your coverage could be terminated.

 

I’ve purchased a qualified health plan through Vermont Health Connect and I’ve received a notice asking for more information. What happens if I do nothing?

If you’ve purchased a qualified health plan (QHP) through Vermont Health Connect and you receive a notice from Vermont Health Connect asking for additional information, you must provide a response. If you do not provide a response by the date indicated on your notice, you may not receive financial help paying for your coverage, and your coverage could be terminated.

 

I’ve received a notice from Vermont Health Connect and I don’t understand what it means. Who can help me?

Notices are important and can provide you with information about your coverage. If you’ve gotten one and you don’t understand what it means, you can call our Customer Service Center at 855-899-9600 Monday-Friday from 8:00-5:00. If you prefer to speak to someone face to face, you can contact an in-person assister in your area. The list of in-person assisters can be found here.

 

I’ve received a notice of decision, but I don’t agree with what it says. What can I do about it?

If you think Vermont Health Connect has made a mistake, you can appeal its decision. To appeal means to tell Vermont Health Connect that you think the action is isn’t right and ask for a fair review of the action. There are multiple ways to start an appeal:

Login to your online account and click on “My Requests;”

• Call Vermont Health Connect toll-free at 1-855-899-9600;

• Send a letter letting us know what you wish to appeal:

           Vermont Health Connect
           280 State Dr.
           Waterbury, VT  05671

• File a fair hearing request directly with the Human Service Board.

When you file an appeal, you can choose to be represented in the process by someone other than yourself. Eligibility and other important information will be explained to you when you call Vermont Health Connect.