Discrimination is Against the Law
The Department of Vermont Health Access administers Vermont Health Connect and Green Mountain Care, which includes Vermont’s Medicaid Program and Dr. Dynasaur.
DVHA does not exclude people from its programs or deny them benefits because of race, color, national origin, age, disability, or sex.
DVHA provides free aids and services to people with disabilities so they can work with us more easily, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats).
DVHA provides free language services to people who need to speak a language that is not English, such as qualified interpreters and information written in other languages.
If you need these services, contact DVHA’s Health Programs Civil Rights Coordinator or the Vermont Health Connect help line at 1-855-899-9600 (TTY: 711).
If you believe that DVHA has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with DVHA’s Health Programs Civil Rights Coordinator.
You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, a DVHA’s Health Programs Civil Rights Coordinator is available to help you.
Health Program Civil Rights Coordinator
DVHA Legal Department
280 State Drive, NOB 1 South
Phone: (802) 241-0454
Fax: (802) 241-0260
E-mail: AHS.DVHALegal at vermont.gov
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-868-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.