Vermont Health Connect periodically installs system updates that require the website's application and account log-ins to be down. During the system update, customer service staff will have limited access to back-end systems and will be unable to help with many basic requests. The Customer Service Center will remain open at 1-855-899-9600 (toll-free) during business hours to help customers with urgent medical needs. Customers with non-urgent questions and requests are encouraged to wait to call when the system is back online.
You are welcome to browse Vermont Health Connect's Help Center while the health coverage application and account log-ins are undergoing maintenance.