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Important Message: Keep your account up to date! Some life event changes let you have a Special Enrollment Period (SEP) to sign up for a 2024 health plans, or change plans. Our Customer Support Center is open weekdays from 8am-4:30pm. Call us at 855-899-9600.

Tips for Signing In

What are the password requirements for my Vermont Health Connect portal account?

You should create and maintain a strong and unique password for your portal account. Use the following criteria --

Passwords MUST:

  • Be at least 8 characters long
  • Start with a letter
  • Use at least 2 letters
  • Use at least 1 upper case letter
  • Use at least 1 lower case letter
  • Use at least 1 number
  • Use at least 1 special character

Passwords CANNOT:

  • Match or contain your username
  • Match or contain first or last name
  • Use or contain a space
  • Use common dictionary words

If you need help, please call Customer Service at 1-855-899-9600 or email

Do you get an error message when you try to sign in to your account at

If you haven’t signed in for three months or more, your account has been automatically locked. If your account has been locked, you will see an error message when you try to sign in. This message may say your account is locked, or it may say you have entered the wrong username or password.

To unlock your account, please go to the portal login page. You will be asked to answer your security questions and reset your password. If you need help logging in, or want to close your account, please call the VHC customer service number: 1-855-899-9600 or email In your email, please send us your username and tell us what happened. Please send us the error message(s) you got, as well as a screen shot if you can. 

Coming soon - security improvements

To sign in to your Vermont Health Connect account, you need a supported browser from Google, Mozilla, Apple or Microsoft.

Browsers that work with Vermont Health Connect include the latest versions of Google Chrome (version 50 and above), Apple Safari version 5.1.5 and higher, Mozilla Firefox version 50 and higher, and Microsoft Edge. If you don’t know which version you are using, use the "Help" menu item on your browser and select "About [your browser name here]".

If you are using a browser that is not supported, your account pages may not look (or work) the way they should.

Need to update your browser?  Click the links below:

For Windows:

For Apple Macintosh:

If you are having trouble resetting your password, please email us at

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