I got a notice from Vermont Health Connect asking me for personal information. What should I do?
Vermont Health Connect needs information to find out if you are eligible for health coverage programs and financial help. For example, we may ask about:
- Household income
- Citizenship status
- Immigration status
- Social Security numbers
If we ask for information, please send it as soon as possible to avoid delays or loss of coverage. If you want to be sure a notice you get is really from Vermont Health Connect, please call us at 1-855-899-9600.
I get many notices from Vermont Health Connect. Do I need to read them all?
Yes. Vermont Health Connect notices have important information about your coverage. Vermont Health Connect notices will let you know when we need more information to complete, or continue, your enrollment and/or financial help. If we don’t get the information we need by the date on your notice, you could lose coverage or financial help.
I’m enrolled in Medicaid, and I got a notice asking for more information. What happens if I do nothing?
If you’re enrolled in Medicaid and you get a notice from Vermont Health Connect asking for information, you must respond. If you don’t respond by the date on your notice, your Medicaid coverage may end.
If you don’t respond to a notice and your Medicaid coverage ends or doesn’t start, you can re-apply for Medicaid. If you re-apply and you are no longer eligible for Medicaid, you must wait until you have an enrollment period to get a qualified health plan (QHP).
If you’ve applied for Medicaid and you get a notice from Vermont Health Connect asking for information, you must respond. If you don’t respond by the date on your notice, you may get another notice reminding you to respond. If you still don’t respond, you won’t get Medicaid coverage.
I have a Vermont Health Connect qualified health plan and I got a notice asking for more information. What happens if I do nothing?
If you have a qualified health plan through Vermont Health Connect and you get a notice that asks for more information, you must respond. If you don’t respond by the date on your notice, you may lose financial help and your coverage may end.
I got a notice from Vermont Health Connect and I don’t understand what it means. Who can help me?
Notices give you important information about your health coverage. If you don’t understand what your notice means, call our Customer Service Center at 1-855-899-9600 and we will be happy to help you. If you want to speak to someone in person, use our assister directory to find an in-person assister in your area. You can also ask for help from Vermont Legal Aid's Health Care Advocate by calling 1-800-917-7787.
I got a notice of decision, but I don’t agree with what it says. What can I do about it?
If you think Vermont Health Connect made a mistake, you can appeal the decision. Every notice of decision will have a page that explains your right to appeal, and how to start an appeal. An appeal is a way to tell Vermont Health Connect that you think we made the wrong decision and to ask for a fair hearing. You have 90 days from the date on the notice to ask for an appeal on an eligibility decision. To file an appeal, you can:
- Call Customer Support toll free: 1-855-899-9600
- Send a letter to: Human Services Board, 14-16 Baldwin Street, 2nd Floor, Montpelier, VT 05633-4302
- Send an e-mail to: AHS.VTHealthConnect@vermont.gov. Write “Appeal” as the subject.
- Sign in to your VHC account. Click on the “Appeal” button.
You can choose someone to help you with your appeal. If you have questions about filing an appeal, please call Vermont Health Connect at 1-855-899-9600.